OCTOBER 2000

• PR Considerations for Rate Increases

SEPTEMBER 2000

• CEUs ... Who Has Theirs? Who Needs Them?

AUGUST 2000

• Top Ten Workplace Concerns
• Office News Tidbits
• Customer Service Smarts

JUNE 2000

• IRWA Receives New Grant for Board Development and Capacity Development Training and Technical Assistance

MAY 2000

• Clearinghouse Offers Fact Sheets
• Environmental Training Institute for Small Communities
• Water? Well ...
• Office Tidbits
• Iowa One Call Month
• Are You Ready for a Drought?
• Why are the Operators Quitting?
• CBC Program Completed

APRIL 2000

• National Water Week
• Spring REF/Equipment Demonstration and Chlorinated Gas Training Sessions
• Water Quality Legislation
• Volunteers Needed
• Free NRWA Conference for Small Water Systems

MARCH 2000

• Emergency Water Plans
• Raffle at Annual Conference Yields Over $1,100 for NRWA Water PAC
• Superior Area Study Near Completion
• Technical Assistance Centers to Help Small Systems